Manager’s insubordination wins protection

  • August 01, 2001

Jane Foster had a tough decision: Follow the Americans with Disabilities Act (ADA) or follow her boss's orders. She went with the ADA and got fired. But a court has...

Defuse a domineering boss

  • July 01, 2001

A manager wrote to ask us how to deal with an aggressive boss who interrupts constantly, uses foul language and loves to give quizzes that put people on the defensive.

Rethink your nepotism policy

  • June 01, 2001

If you have a policy that bans hiring employees' spouses, consider dropping it, or at least rewriting it. Reason: 14 percent of dual-income married couples now work in...

From ‘corporate Siberia’ to CEO

  • May 01, 2001

Soon after Kenneth Chenault joined American Express in his early 30s, he took a job as VP of marketing for the firm’s low-profile merchandise services unit.

Turn nitpickers into pushovers

  • April 01, 2001

Some people love to pick apart whatever you say. Rather than cooperate, they raise objections or challenges.

When bad edicts come down

  • March 01, 2001

You want to earn the trust of your staff, but that’s hard when you’re forced to carry out changes that neither you nor your team agree with.