Shackleton’s secret: ability to adapt

  • January 01, 2004

Sir Ernest Shackleton never did get to walk across the South Pole. The explorer’s huge ego had betrayed him when he set off for Antarctica in the dead of winter,...

9 ways to improve collections, speed pay-ups

  • December 01, 2003

Making a sale is worthless if you never receive payment. Many companies make the fatal mistake in their collection process of either letting debtors off too easily or...

Request an itemized invoice

  • December 01, 2003

Request an itemized invoice from your attorney when updating your will as part of your estate plan.

6 ways to manage difficult people

  • December 01, 2003

1. Focus on what you want to happen, not on how you feel. The emotional response always kicks in first, but the trick is not to act on it. 2. Schedule a meeting to...