Create a feedback loop

  • June 01, 1999

One of the most important but vastly overlooked aspects of good management is telling employees how they’re doing. Many workers operate in the dark, wondering...

Shut Down the Constant Complainer

  • April 01, 1999

Only the most disciplined, enlightened managers can resist the urge to argue when greeted with a nonstop complainer. But trying to convince someone that he’s wrong...

Accused of stealing ideas and brown-nosing

  • April 01, 1999

Q. I attended a “lunch and learn” session with our CEO. During the Q&A, I proposed an idea for increasing our market share. The CEO seemed pleased and said...

Menopause falls outside ADA

  • March 01, 1999

A federal district court in Minnesota recently decided that menopause is not a disability covered under ADA.

I’m Dead. Now What?

  • March 01, 1999

When U.S. Commerce Secretary Ron Brown and some senior executives died in a plane crash a few years ago, I remember thinking, “Those CEOs better have good...

Managing a Lone Ranger

  • February 01, 1999

Some employees don’t buy into teams, but that doesn’t necessarily make them bad. You can turn these independent- minded staffers into valuable contributors...

Managing a ‘Teflon Boss’

  • February 01, 1999

Like Teflon, some bosses never have anything bad stick to them. Despite abortive projects and unmet commitments, they survive.

Respond to Excuses With Force

  • January 01, 1999

Warning: The way you respond to your employees’ excuses may actually encourage them to feed you more excuses. If you readily accept their reasons for being late,...

Coming across as unenthusiastic to clients

  • January 01, 1999

Q. I recently got some feedback that alarmed me from a client. He said I was too laid back, that I didn’t seem enthusiastic enough about working on his account....

Secrets of Reading People

  • January 01, 1999

You can persuade, delegate and lead people more successfully if you understand what they’re thinking. But most people won’t tell you what’s on their...

Handling an obstructionist

  • December 01, 1998

You know you’ve got a great team when employees act selflessly to make others look good. If they spread credit around and coach each other to improve, then...

Managing a sloppy employee

  • December 01, 1998

Q. I supervise an employee whose hygiene is so poor that fellow employees complain to me and, frankly, gag from the smell. Our HR director has twice asked him to do...

How to disagree tactfully

  • November 01, 1998

When you hear an incorrect statement, do you blurt out “that’s wrong” without skipping a beat? That’s not always a wise move.

Rephrase objections as polite questions

  • November 01, 1998

If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better...

Managing the subversive subordinate

  • October 01, 1998

Sometimes the most seemingly harmless, pliant employees can surprise you. You may think you can rely on them to mean what they say. Then you get burned.