Rephrase objections as polite questions

  • November 01, 1998

If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better...

Managing the subversive subordinate

  • October 01, 1998

Sometimes the most seemingly harmless, pliant employees can surprise you. You may think you can rely on them to mean what they say. Then you get burned.

Managing a bossy boss

  • September 01, 1998

In most polls of employees, working for an overly bossy boss ranks among the worst management traits. A manager who suffocates you by bearing down on your every move...

When you overtake your mentor

  • September 01, 1998

The most talented go-getters often find older, wiser mentors to guide them early in the careers. But as more young managers ascend to the executive suite while still in...

When your boss procrastinates

  • September 01, 1998

If your boss’s favorite phrases are “let me mull that over,” “this isn’t the best time for that” and “I’ll get to that...

How to nag without nagging

  • June 01, 1998

No one likes having to nag their employees. But if you have justifiable reasons to doubt whether your instructions will be followed, then silently hoping your employees...

Root out demotivators

  • February 01, 1998

Like pesky ants, demotivators can infest your workplace and prove hard to eliminate. They rarely disappear on their own, which means you must take steps to root them out.

Make the buddy system work

  • January 01, 1998

Many organizations have a buddy system in which an employee volunteers to help a newcomer get settled in the job.

The gentle art of nagging

  • January 01, 1998

Here’s one question we often hear from readers: How do I get my employees to follow instructions without having to keep nagging them?

Hand deliver your résumé

  • November 01, 1997

When presenting your résumé to a potential employer, don’t just drop it in the mail or send it on line.

5 traits of career climbers

  • November 01, 1997

With all the mystery that surrounds getting ahead, there really are only five ingredients you need to accelerate onto the fast track, says Susan Marshall, a leadership...

Keep your constituents happy

  • November 01, 1997

Like successful politicians, hard-charging managers curry favor by maintaining good relations with each of their constituencies.

Follow the ‘three-sentence’ rule

  • September 01, 1997

To ensure that you don’t hog a conversation, limit yourself to three sentences before you stop to ask a question or pause to let the other person jump in

Introduce visitors

  • September 01, 1997

When you greet visitors—such as key customers or vendors—escort them from the reception area to your office, introducing them to your colleagues along the...