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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: I’m searching for either a software program or service that will allow our company to send and receive faxes through e-mail, using our current fax number. We are a small office (8 people), but occasionally we need to send and receive large faxes and our fax machine frequently has line-quality problems.  Does anyone have any recommendations?  What are some factors to consider? — Atlanta
Question: After my boss said to me, "If anyone calls here and wants something done, give the call to Mary or me because we are the only ones who do anything around here," I just turned and walked away trying to ignore what he said. What would have been the best way to handle this? —Anonymous
Question: I’m looking for sample job descriptions for an executive assistant to the President/CEO.  Any ideas where to look? — Frannee Johnson
Question: I’d like an explanation of what ‘real time’ documentation means. — Cece King, M.S.
Question: “Earlier this year, my boss promised me a salary increase by midyear. When I reminded him, he said he'd forgotten … and then did nothing. (Other employees have had similar issues with him.) How should I approach him about honoring his promise? This is putting a strain on our working relationship!” — Judy, Minneapolis
Question: “This question is about the Stationery feature for e-mails in Windows. In Windows XP, Outlook Express, I was able to set up many stationery options. But I now have Windows Vista, Windows Mail, and I have been unable to set up the stationery feature for my e-mails. Does anyone know how to do this successfully?”  -- Robbie
Question: "I keep a 'master calendar' for my boss that I want to be shared with her at all times. We currently use Microsoft Explorer to do this. Does anyone have any suggestion for software that would allow this?" -- Susan Marvin
Question: "I'm sympathetic with employees who have to juggle work and child care. But it becomes a distraction when employees bring in their kids for a couple hours (or longer on school holidays or summer). And it doesn’t set a professional tone. Does your company have any policies or procedures to handle kids in the office?” – Kristin, New Jersey
Question: “I’m searching for tips on how to handle co-workers who steal, tweak and execute others’ ideas and then smile with glee when receiving recognition for it. How should I handle it? Should I keep my ideas to myself and only share them with upper management or in a group setting where I’ll receive the credit?” —Lisa
Question: “I’m having a hard time finding training programs for administrative assistants. Can anyone suggest training/skill-building programs in the Austin, Texas, area?” —Tonia Bouldwin
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