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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: “I want to let a new employee know that his predecessor’s work was below our standards. Should I give the new employee a sample of previous work and tell him or her that is our standard expectation?" — CJM
Question: “I have been trying to find an administrative manager job description, but I'm not having much luck. I would like to work with my company on changing my position to an admin manager. Does anyone have a sample that I can use?” — Anonymous
Question: “I have been in my position for 14 years. It has evolved tremendously, due in part to my suggestions for improvement, desire to be a team member, and dedication to the mission of our agency and to the four administrators I work for. I will be looking at retirement in a few years and would like to develop a “standard operating procedure” so that my successor (most likely from outside the agency) will have something to fall back on. Where and how do I begin? Are there any guides?”— Jean Shutts
Question:  “During my annual review, my boss suggested a membership in an administrative professionals’ organization. I've found a couple of them so far but am wondering if one is more reputable than another or has better benefits and resources. Any suggestions?” — Amy
Question: “I need an easy way to print out or give my boss the meeting schedule for the day. Previously, we have tried 3x5 index cards with appointments and small notes about each appointment (very small and crammed).We have tried printing out the actual calendar for the day (very bulky). Any ideas?” — Anonymous
Question: “We have a meeting with all the administrative assistants every two or three months.  The office administrator usually takes the lead in deciding what subjects we are going to discuss. Now, she has given the ‘privilege’ to each individual admin to take charge of the meetings. I dread my turn. I’m just a humble ‘secretary’ from the old school and some of the admins have more education and experience. Can you give me some suggestions as to what topics to discuss?  I know that there are a lot of great articles in the Administrative Professional Today newsletter, but I don’t want to come out as if I’m teaching these gals.” — Lydia
“Last year I gave my boss a nice, monogrammed business-card holder for his desk. He never acknowledged it and doesn’t use it. What now? Food, fruit or something for the entire family?” -- Diane
“The association I work for will be moving to another state sometime in the next six months. Knowing that our jobs are ending has made it difficult to do our jobs and remain professional toward the people who made that decision. I feel we need to serve our members the same as we did before. But other employees have copped an attitude. What's the best way to deal with the anger of co-workers and still maintain good customer service and remain professional?” -- Janice
Question: “Since starting my current position more than a year ago, I have implemented a lot of new projects, creating duties that I felt the position should include. Now that things have slowed down and everything is implemented, I find myself with lots of downtime. I feel like I’ve run out of ideas and I’m sick of updating mailing lists since it’s slowed down. Any ideas to keep me busy?” — Anonymous
Question: “I am looking for some new, different ideas for a year-end letter. My boss usually sends out personalized year-end letters highlighting the accomplishments of our department. He wants to do something different this year. Does anyone have any ideas?” —Kim E. Rodriquez
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