Question: I want to learn more about contract management processes, from the perspective of maintaining files and records. Can someone direct me to a Web site, a book or an online course that would help? -- Marie
Admin Pro Forum
Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.
Knowing I shouldn't respond to the question, but yet needing the job and not wanting to blow my chances of being hired, I answered the questions. How should I have handled it?
I'm thinking that if I get the job, then I should point out the illegality of what he asked and inform him what he legally can and cannot ask. It also crossed my mind that he knew exactly what he was doing and wanted to see if I would answer the question. -- Susan
Question: Last week, I responded to a question about training by suggesting a free Web site that allows you to train yourself in various Microsoft Packages (Word, PP, Excel, etc.). However, I supplied the wrong Web site address. The address should be www.gcflearnfree.org. -- Valerie
Question: We have a manager who recently decided to look for a less-stressful career path. She is young, early 30's, and suffers from depression (she lives alone, no children, very overweight and no friends/boyfriend or outside work activities). She treated her depression up until about a year ago.
I am not alone in thinking that she is making a mistake by leaving the position and taking a large pay cut when the job is not that stressful. She may not realize how depressed she is and that more than just work is making her unhappy.
I know that I can't change her decision. But I care about her personally and want to make sure she is OK and getting help for her depression. Am I stepping over boundaries? -- Anonymous
Question: Last spring, the company hired an AA. She conducts her personal business loudly so it echoes down the hall, slams doors and comes to my desk in the front office to share her personal problems (with a new drama each week). She also complains that the fumes from the copier and shredder make her “nauseous.” Everyone knows all her personal business (and problems) even when they would rather not (like me).
When her manager is out of the office, she spends her time on the phone conducting personal business with the door open so everyone can hear. I have gone to her office and closed the door on a couple of occasions and just today she snapped at me saying if she wanted the door closed she would do it herself.
Another AA and I have tried talking with her manager, but this person won't listen to us.
Any suggestions about how to get her to keep her personal business (and drama and problems) in her office behind closed doors? -- Anonymous
Question: Our company president and two VPs (her sons) have a business trip planned
to a posh resort in the Riviera Maya, Mexico. They have asked me to
reserve private/limo transportation to and from Cancun Airport and the
resort. The trip from the airport to the resort is about 45 miles.
Their flight arrives late, so they need reliable, comfortable transport
and preferably a bi-lingual driver.
I have e-mailed the hotel concierge twice requesting transportation information, with no success. How can I locate a reliable transport provider? I’ve searched the airport’s Web site and they offer private transportation, but no business name or contact information is provided, just a PayPal link.
Does anyone have contacts in the travel industry that might be able to assist me with this request? -- Travel Planner
We’d like to include a tag with each item referencing each treat, such as a pack of Extra gum with a tag saying “Thanks for going the EXTRA mile” or a miniature Crunch bar and a note saying “You always help out in a CRUNCH.”
Has anyone done this before? Do you have any ideas you'd like to share? -- Ann
Question: I have a boss who is very “hands on.” As a result, I lack the skills necessary for advancement. Can someone tell me a quick and easy way to become a PowerPoint expert? Is there a Web site that I can use for tutoring? -- Anonymous
Katie also is in charge of scheduling for the non-technical staff. She shares private information with everyone in the office about why you called in sick, who you are dating or what you did on the weekend. It upsets me that she shares everyone’s medical problems, not to mention the errors they’ve made on the job. Does this violate some ethical standing?
I'm not sure how to approach the topic with Katie and/or the office manager. I have a good standing with the office manager but since I only work part time, I don’t feel that I have much say in day-to-day operations.
A few co-workers have attempted to talk to the office manager about Katie but nothing has been done about it. Any suggestions? -- Lori
Question: Has anyone implemented "FiSH! Philosophy" in your workplace? Other than parties and luncheons, in what ways has it been integrated into the work or workplace? What has been the employee response? -- Lisa
Question: I work in a five-person branch office, and the lease on our office space expires at the end of December. As a result, a person from the home office will be coming to my office to determine whether our lease should be renewed (in other words, whether we're worth the money) or whether our responsibilities should be absorbed into the home office. If any of you have been through a similar situation, I'd love to hear your suggestions regarding what I should say when the decision maker speaks to me. -- Lisa
Question: It is my job to order the food for our board meetings. We’ve had several complaints about ordering the same types of food for each meeting. My boss generally requests Caesar salads or sandwiches with small sides. Does anyone have any ideas as to what else we could serve for our board meetings? I need to keep the cost reasonably low. -- Gina
Question: For the second year in a row, I have composed a short e-mail invite to the managers and supervisors on staff. Another employee informed me that the words managers and supervisors should be capitalized. It’s very common in the business profession today not to capitalize titles, especially in the context I am using. (“I have revised a new schedule this year for the managers/supervisors to serve the luncheon.”)
What is the correct capitalization in this situation? It would be helpful if I could point to a reference book or similar authority when replying to this person. -- Aida
Question: I read your Admin Pro Forum - Dealing with Divas, and I’m interested in obtaining a job description for a Sr. Admin Assistant. I am an executive assistant doing Sr. executive work. I’d like to see other job descriptions in order to help establish my own senior job description and present it to my boss. Having input from another senior admin assistant would be helpful. -- Cindy
Question: I am the HR Director for a nursing home. I have had several complaints against one of my supervisors from his staff. I have reported a more serious incident to the Administrator and also presented a few other complaints to him. The Administrator confronted the supervisor. The staff has since reported back to me that the supervisor’s attitude has changed toward them, and it makes them uncomfortable and creates an unpleasant working environment.
They do not want me to report him again because of his behavior toward them after the last complaint. And they do not want me to confront their supervisor.
How can I help this department if they do not want me to report him?
I feel that it’s my obligation to these employees to make them feel safe in the workplace and enjoy coming to work each day. -- Anonymous
Question: I will be working with a new director soon. When I meet with the new director, I would like to ask the right questions in order to get to know his work style or what he expects of me. I would like help in asking the right questions so I know what he expects. For instance, the information that I placed on my former boss’s Outlook calendar may not be what my new boss would like on his calendar. Another question might be how he prefers me to handle mail, for example, date stamped, placed in folders, etc.
What other questions should I ask? -- Anonymous
Question: Has anyone in a Sr. Admin. Asst. role had to deal with a “Diva”? I am a Sr. Admin. Asst. and I work with an Admin. Asst. who feels that she doesn’t have to respond to my requests, especially when I ask her to provide information to me prior to meetings. She wants to do the PowerPoint presentation herself; therefore, she shows up with it on a disk the morning of the meeting. Others provide the information to me and I create the PowerPoint, so I know I have everything ready. She’s very talented and I depend on her, but she comes across as “I don’t have to follow anyone else’s rules.” Any suggestions? -- Anonymous