Issue: Some young, entry-level hires have the attention span of a gnat. How can you possibly train them?
Risk: Failing to properly train rookie employees on the right work habits will erode their long-term productivity.
Action: Use the following eight tips to get the most out of your training dollar.
Entry-level employees are often your first line of defense with customers. You want those employees (typically young, rookie employees) to put forth a positive, professional face. But training such employees often can be difficult.
So, how do you train reluctant entry-level employees who talk, interrupt, arrive late, doze and stare into space during training sessions?
Here are eight suggestions:
1. Explain why the training is important or mandatory.
2. Show how employees will personally benefit. Detail how the class will help them improve their job skills and marketability.
3. Ask an employee who has received the training to talk about its benefits.
4. Give employees plenty of advance notice about the training.
5. Hold classes outside the workplace, if possible, to eliminate distractions.
6. Take problem employees aside during breaks, and tell them politely but firmly that they must cooperate for the class to succeed.
7. Allow employees who say they know the material to "test out" of the class.
8. Infuse sessions with energy and enthusiasm. Use visual aids and props.