Say it face-to-face
"E-mail has become a bottleneck to communication. All too often, I see someone struggle for 20 minutes on the computer to describe a situation for the person in the office next door. Even worse, the question only requires a 'yes' or 'no' answer!
"I recently experimented with my own 30-day campaign against internal e-mails. I announced that I would not accept any e-mails from my own staff. They would have to contact me face-to-face or via telephone. The result: Our communications are better, projects are moving faster and my relationships with my direct reports have improved.”
— Randy Smith, Forum Systems Group, San Antonio
Cogs in a big wheel
"We developed a skit to visually indicate how credit, sales, delivery and service flowed. It clarified our processes and gave everyone involved a mental boost. We divided up the different processes and as the work flowed, individuals were pinned with a ribbon p...(register to read more)