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That hot-headed chef routine only flies on TV

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in Leaders & Managers,Management Training

In the real world, hurling insults at workers is a recipe for disaster, as the catering company that provides food service at the Comcast Center in Philadelphia recently learned.

A group of 11 current and former dining service workers at the sports arena have filed a $200 million lawsuit against their employer—the British firm Compass—for racial harassment.

The lawsuit claims Compass excluded black workers from service positions, at times bringing in white staff from a subsidiary to work with guests. The suit alleges black workers were relegated to the kitchen, where executive chef Derek Vogelman verbally abused them.

Vogelman allegedly called black employees names such as "monkey," "gorilla" and "Chim-Chim," the name of a pet chimpanzee from the movie "Speed Racer."

The workers say they complained to management and HR, but Compass failed to correct the problem.

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