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Leadership Tips: Vol. 128

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in Best-Practices Leadership,Leaders & Managers,Management Training

Sway others by framing the issue with catchy words. Wharton management professor Gerry Keim tells Knowledge@Wharton that U.S. Treasury Secretary Hank Paulson Jr. and Fed Chairman Ben Bernanke learned about the importance of catchy wording the hard way. Left without a headline phrase, the media came up with its own: “bailout.” And the negative connotations associated with “bailout” contributed to its initial defeat in the House of Representatives. Lesson: Describe key messages in quotable quotes.

Bridge the “knowing-doing gap”
by understanding where you need help in making your vision a reality, advises Bob Sutton on the Work Matters blog. Successful dreamers (like Steve Jobs and Francis Ford Coppola) have a “deep understanding of the little details required to make it work. And if they don’t, they have the wisdom to surround themselves with people who can offset their weaknesses and who have the courage to argue with them when there is no clear path between their dreams and reality.”

Go against the grain like Warren Buffett
by being fearful when others are greedy. Talking about the financial mess on The Charlie Rose Show, Buffett says it was hatched by a progression he calls the “three i’s,” innovators, imitators and the idiots: “Everyone just goes along. You look kind of silly if you disagree. People say, ‘You’re crazy if you don’t get in on this.’ It pays off for a while.” And then what? Lesson: As hard as it is, walk away from deals that make no sense.

Resolve conflict by challenging your own assumptions,
advises Steve Tobak on The Corner Office blog. “I had a CEO who used to say that conflict is the result of people making different assumptions,” he says. “Ask yourself what assumptions your position is based on, then do the same with the other person. Perhaps she has experience different from yours that might change your perspective.”

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