How should we respond when one of our customers acts strangely? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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How should we respond when one of our customers acts strangely?

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in Discrimination and Harassment,Human Resources

Q. Several female employees have reported that a male supervisor with one of our clients sends them strange e-mails. They are vaguely sexual and implore our employees to quit and to join his employer. The women think the sender is weird and have told him to stop, but he continues to send them messages. Is this a problem for my business?

Yes. There is a basis to claim this is gender-related. It may lead to, or is creating, a hostile work environment. You need to take steps to look into this and take appropriate action, even if it is coming from a customer.

Waitresses shouldn’t be allowed to suffer sexual harassment from customers, and the same concept applies in an office environment. The client’s executive staff would want to know about the conduct of their supervisor. It is possible your employees are not the only subjects of his unwanted advances. 

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