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Banking on talent to deliver results

WS talks to the ex-chairman of Citicorp, Walter Wriston

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in Best-Practices Leadership,Hiring,Human Resources,Leaders & Managers,Office Politics,Workplace Communication

Walter B. Wriston is among the most influential American business figures of the 20th century.

Wriston, who retired as chief executive and chairman of Citicorp in 1984, led a huge financial institution through revolutionary changes. The way you bank today—such as using an ATM—largely came about as a result of Wriston’s vision and leadership.

In this interview with Working Smart, Wriston reflects on the lessons he has learned about managing people.

WS: You’re known for consistently hiring winners. What’s your secret?

Wriston: We paid no attention to race, gender or the color of a person’s passport. We looked for high IQ and high motivation. Problem is, the brighter people are, the more difficult they are to manage. The real geniuses have a problem with multiple-choice questions because they can think of reasons why all four choices are right.

WS: It must be tough to fill an organization with all these sharp people.

Wriston: W...(register to read more)

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