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What to say when …

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in Hiring,Human Resources

You approach an hourly employee with evidence he’s inflating his hours on his time sheet:

“We take honesty seriously. This is the one warning you’ll get. If you cannot be trusted to track your hours accurately, we’ll doubt you in other areas. Will you promise to report your hours honestly?”

You end a coaching session with an employee who dwells on the one critical comment you made:

“As much as you’re tempted to focus on the negative, I want you to give yourself a fair, complete assessment. That means acknowledging all that you’re doing right—and working hard to make yourself even more valuable.”

A salesperson pitching a staffing service talks too much and repeatedly evades your questions:

“I only have five more minutes to devote to this. In that time, I need specific answers to my questions. The only way I can consider hiring you is if you give me those answers.”

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