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What to say when …

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in Career Management,Workplace Communication

You advise one of your staff members, who later says, “Your advice sure didn’t work.”

“The important thing is that you figure out the right answer. I wish I could be more help, but I’m sure you’ll keep working on this until you come up with a solution.”

Co-workers mock an unpopular employee, and he comes to you for support:

“I’m upset that they made fun of you. I’ll repeat the need for everyone to work as a team. But as much as I’d like to make things better for you, it’s up to you to improve your relationship with your co-workers.”

You introduce yourself at a networking event and—when you say your employer’s name—you really get an earful:

“Wow, I wasn’t expecting to hear that! I don’t usually hear this kind of stuff.”

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