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Learn to love ambiguity

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in Leaders & Managers,Management Training

In an organization buffeted by change, you can’t have all the answers. That’s where a healthy tolerance for ambiguity can help.

Take uncertainty in stride by making quick decisions, testing your ideas and brainstorming often with your team. Don’t complain about senior management’s flip-flops or failure to anticipate competitors’ moves. Instead, help your troops appreciate the speed at which your industry is moving.

When surprises derail your plans, integrate the latest developments into your activities. Shift gears without fretting or assuming the worst. Treat the unknown as a positive to alleviate the team’s fears.

If you’re grappling with fuzzy problems with no clear solution, embrace a range of outcomes. Set an example for your employees by making decisions based on today’s facts, while acknowledging that you may need to re-evaluate on a moment’s notice due to sudden changes.

“I thrive in an atmosphere of ambiguity,” says Don Montanaro, president of SureTrade Inc., an online trading firm. “With Internet technology, you don’t have the luxury of moving slowly. So you have to take risks in a hurry.”

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