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Dale Carnegie’s legacy

Franklin Ashby's positive attitude pays off

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in Office Communication,Workplace Communication

Remember Dale Carnegie? Today, he’d make a great career coach with advice such as, “Become genuinely interested in others,” and, “Get others to say, ‘yes, yes,’ immediately.”

Carnegie’s spirit lives on in Franklin C. Ashby, who spent 20 years at Dale Carnegie & Associates, rising to become its top instructor among 20,000 and serving as a senior executive. Today he runs a consulting firm. He’s also co-author of Embracing Excellence (Prentice Hall, 2001).

WS: You’ve studied what it takes to get ahead, and you’ve done it yourself. What’s the secret?

Ashby: While it’s important for managers to develop technical skills—such as planning and managing budgets—our research shows that personal qualities are equally important. You must focus on the soft skills, like showing confidence and communicating effectively.

WS: How can someone learn to show confidence?

Ashby: I see too many people take an unnecessarily skeptical attitude, espec...(register to read more)

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