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Dell’s Rollins: success above ego

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in Best-Practices Leadership,Leaders & Managers,Leadership Skills,Management Training

When Kevin Rollins took over as chief executive at Dell last year, he arrived just in time to see profits begin to slump.

Rollins could’ve blamed a saturated marketplace or other external factors. Instead, he decided that poor management was to blame. In a gutsy upside-down move to shake things up, he asked employees to review their bosses’ performance.

To show faith in his idea, Rollins underwent such a review himself. His people told him he was bullheaded, unapproachable and opinionated.

But, instead of nursing a bruised ego, Rollins has used that feedback to improve his leadership style, putting success ahead of ego.

— Adapted from “He Naps. He Sings. And He Isn’t Michael Dell,” Gary Rivlin, The New York Times.

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