Set the example on customer service — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
  • LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Set the example on customer service

Get PDF file

by on
in HR Management,Human Resources,Leaders & Managers,Management Training

Your customers expect you to set the bar on customer focus, according to a new survey by the American Management Association and the Human Resource Institute. Customers want CEOs, owners, directors and other high-ranking managers on the front lines to answer questions—and put out small fires—when your employees interact with and serve customers. Your support is key, and it’s the single-most important action companies can and should take to maintain a solid customer focus. What you can do: Have your senior management set the example with customer- focused behaviors, quickly resolve complaints with consumers, create a customer- oriented culture, ask customers directly about their needs, keep your promises and stay aware of what the competition is offering.

Leave a Comment

Previous post:

Next post: