Ask job candidates to call customers — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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Hiring managers are using structured role-playing more than ever. It’s a great way to judge someone rather than relying on an interview. Ideally, your test should last only 5 to 10 minutes and enable you to assess the candidate’s interpersonal skills. Even better: Give interviewees a script and have them call real customers to ask a few survey questions. The customers can range from internal employees with whom the candidate would need to work, to clients who can provide input on your company’s goods or services. Bypassing a simulation in favor of an actual call gives you a stronger sense of an individual’s poise and people skills.

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