What to Say When … (Round 9) — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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What to Say When … (Round 9)

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in Best-Practices Leadership,Leaders & Managers

You can’t believe that an employee who made you a promise has blatantly ignored it:

“You promised me you would do this but you didn’t. I depended on you. If you want me to trust you, you have to keep your promises.”

Your boss catches you doing a menial task that you both know you should delegate:

“I know. You told me not to take on so much work myself, and I am delegating more. But I figured this would save time and I find it soothing, which helps me be more creative.”

A colleague berates you for a screw-up that you’re sure is not your fault:

“Wait a second. You should know to what extent I’m involved with this project. I take full responsibility for my part, but I had nothing to do with this, so I suggest you seek out the person in charge of it.”

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