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in Leaders & Managers,Management Training

Here's what you need to ensure a speedy response:

Put the person’s name in the “To” field. Some people set up e-mail rules to filter out any messages containing only a “cc.”

Limit your message to one subject. Include only one task or question in an e-mail. If you load up the message with multiple items, it may save you time, but others may procrastinate.

Tell the recipient what you need in the first sentence. Put it at the top of the message. If they need to know more, they can read on. If not, you’ve saved them some time.

Keep the message five sentences or less. If it takes more than that, consider another method of communication.

Give a timeline for any requests, whether you need it within the next hour or by the end of the week. Then track it in your task-management system, to follow up.

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