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Set a tone of calm, even amid chaos

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in HR Management,Human Resources

When the pressure is on, your team will watch you intently to gauge your confidence level. Your attitude will influence how confident your team members feel about themselves.

Down by 15 points in the fourth quarter of game seven of the 2000 NBA conference finals against Portland, Los Angeles Lakers coach Phil Jackson didn’t yell or pace. He just sat there quietly. At that moment, he earned every penny of his pay.

His players, especially the less experienced ones, needed to see that he wasn’t panicking. The Lakers won by 5 points, and then beat the Indiana Pacers in six games to win the NBA championship.

— Adapted from The Mad Dog 100: The Greatest Sports Arguments of All Time, Christopher Russo with Allen St. John, Doubleday.

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