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The boss who wasn’t

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in Leaders & Managers,Management Training

A manager didn’t like confronting people or ruling in favor of one employee over another, so in his own words, “You just kick the can a little farther down the road,” never resolving anything. Problems festered and employees bristled.

Result: dysfunctional workers “with no discipline, no confidence in where they stood, lots of scheming and kvetching, backstabbing.” It went on for years.

The happy ending is that this manager quit management. Everybody’s better off now.

Moral: You can’t fix what you can’t say is broken.

—Adapted from “Avoiding Conflicts, The Too-Nice Boss Makes Matters Worse,” Jared Sandberg, The Wall Street Journal.

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