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The No. 1 low-Tech, high-Touch retention solution

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in Dealing with Bosses,Office Management

In an all-out war to retain good employees, companies have spent millions on high-priced consultants and invested in complicated technology. But the best retention strategy of all is totally free and thousands of years old, said Patrick Lencioni, author of The Three Signs of a Miserable Job

“Everyone has a fundamental need to be known in their work,” said Lencioni, the keynote speaker at Monday’s SHRM conference in Chicago. “When you feel anonymous at work, there’s no way you can be fulfilled.”

“The first requirement for a manager is to take a genuine interest in his employees,” said Lencioni. “If managers take a genuine interest in their people, it’s going to change their lives.”

His book focuses on the key things that lead to job misery—feeling irrelevant and feeling anonymous, plus not having your bosses measure the quality of your work.

“There’s something fundamentally demoralizing about not being able to tell how well you’re doing in a job,” said Lencioni, who added that it’s important to reinforce every employee’s role in the organization.

“We’ve got to remind people all the time why their jobs matter,” he said. “Let’s not live on the cutting edge and fail to do the simple things.” 

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