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3 reasons saying ‘I’m sorry’ and ‘Thank you’ can change corporate culture

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Robert Lentz

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in Best-Practices Leadership,Centerpiece,Leaders & Managers

Companies that train their employees in what are commonly referred to as “soft skills” are finding those efforts pay off in productivity and retention.

People with soft skills are adept in areas such as interpersonal communication, leadership, problem solving and adaptability. But often still missing in the soft-skills department, some corporate analysts say, is the willingness to show an even softer side—specifically, saying “thank you” and “I’m sorry.”

“Simple as they sound, those phrases—which most of us were taught by our parents as good manners—are often difficult for many people in the corporate culture to say,” says Keith Martino, author of Expect Leadership and head of CMI, a global consultancy that customizes leadership and sales development initiatives.

“But there’s a great value and power to saying ‘I’m sorry’ and ‘thank you’ in the corporate world. The first time someone...(register to read more)

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