What to do about an office star with one glaring flaw?

Question: “A vital person on our admin team, who’s terrific in every way professionally, sometimes creates really bad feelings by being a drama queen. When it happens, it’s so embarrassing and frustrating. In general, what should you do when someone’s a superstar except for one big problem? Isn’t it sometimes better to just deal with one major personality glitch rather than create an issue out of it?” – Kathryn, Team Lead

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