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Admin Pro Forum

What to do about an office star with one glaring flaw?

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Question: "A vital person on our admin team, who's terrific in every way professionally, sometimes creates really bad feelings by being a drama queen. When it happens, it's so embarrassing and frustrating. In general, what should you do when someone's a superstar except for one big problem? Isn't it sometimes better to just deal with one major personality glitch rather than create an issue out of it?" - Kathryn, Team Lead

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{ 6 comments… read them below or add one }

Renee June 28, 2018 at 4:40 pm

I am not sure that ignoring it is the answer as it enables her to continue being a drama queen. Perhaps humor would help defuse the situation. I would give a little laugh and ask teasingly ” Have you always been such a drama queen”? You may have to bring it to her attention a couple of times before she gets the message. I find humor is better than what can be perceived as a direct attack on a person’s habits. If that doesn’t work, a quiet conversation between both of you regarding professional conduct in the workplace might be in order. Humor has worked for me in the past with other issues as well, although occasionally, I have had to take a more direct approach. People often do not realize how annoying their actions/habits can be and if it is not brought to their attention then they don’t perceive a problem. If nothing else, you may feel better having addressed it.


Karen S. June 20, 2018 at 2:04 pm

Without knowing the specifics, here’s my take: If she’s disruptive in front of customers or her actions are lowering office morale, then the problem should be addressed. If it’s one of those things where a few folks just roll their eyes and move on, then I’d let it go.


Luecinda June 15, 2018 at 8:07 am

That’s good Teri, I’ve tried that but the individual let things out of their control and let it get to them, they are about the explode. I am trying to keep things from going that far, but it’s where you can’t have too many women working together.


Luecinda June 15, 2018 at 8:04 am

I have had to deal with a similar situation and it was difficult; I set up a meeting with the individuals in my situation asked them to sit down and talk about their particular issue with each other, the conversation was heated and almost volatile, had to end the meeting and one of the individuals was eventually let go. Now I have a similar situation again and have had several conversations with the individual, things have quiet down a little.


Ronald June 15, 2018 at 7:42 am

I’ve run into this issue so many times… and every time I’ve swallowed the aggravation. It wasn’t because I felt the person’s value outweighed the frustration they caused, it was because I’ve always felt that the effort to change people always carries a high risk of completely alienating them and creating even more tension. To me it’s a losing battle.


Teri McAlpin June 14, 2018 at 4:42 pm

It is sometimes better to just deal with one major personality glitch rather than create an issue out of it, but not always. I’ve learned that the longer people hold on to something that bothers them, the bigger the issue becomes, inside their own head. Until one day, you’ve just had enough and snap. Of course, that’s not good for anyone involved. So, sometimes it is better to confront the one personality glitch before it becomes an issue. Personally, I would try to focus the person’s tasks on their strengths – what is the person great at? Use that personality trait and build on it. Quick story – I knew a man who had Cerebral Palsy and was a quadriplegic. His only movement he could make was his head – everything else was paralyzed. He was told over and over he couldn’t hold a job because he wasn’t physically able to do so many tasks. Until one day, someone noticed his hands. He had beautiful hands. No scars, no calluses, no hangnails – they were perfect. He was hired as a hand model for jewelry and other things. That was the result of someone focusing on his strengths. Good luck!


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