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Communication skills that have impact … choose the right medium

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in Admins,Office Management

In the 21st century, we have so many ways to communicate. Is each communication medium interchangeable? Should you use whichever one is fastest or most convenient for you?

Does it make any difference whether you IM or phone someone? And when should you use letter correspondence? When is a handwritten note most appropriate?

Does the reason or purpose or event make any difference? For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry, a credit request on your account, inquiring for information on a job posting, and so much more.

The only way to develop a sure confidence is to study the mediums of communication, the purpose and the relationships. So let’s get started!

Email, U.S. postal mail, instant messaging, texting, telephone, social media, voice mail or face-to-face. We need to know when to use technology and when the “Human Moment” is cr...(register to read more)

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