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You can’t solve all problems

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in Leaders & Managers,People Management

Use the following tips to maintain your emotional distance from employees’ problems, while still remaining effective:

Remind employees that you can’t fix all their problems. Keep your door open and let employees know you will listen, but remember that sympathy isn’t your only job. Such a strategy is especially important when you have to deliver bad news. Don’t take it personally. Explain bad news from a business perspective. Example: If your organization announces layoffs and distraught employees flock to your office, listen and say that you understand how they feel. Then as clearly as possible, explain the business rationale for the cuts.

Set aside time each day to work without interruptions. Shut your door. Spend your time on issues that don’t stoke your empathy but focus on organizational strategy and growth.

Cut the cord between home and work. Don’t carry home feelings of guilt because you can’t solve every employee’s problem. You are their manager, not their psychiatrist. Realize that and try to leave workplace worries in the office; don’t bring them home.

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