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The Savvy Office Manager

Here’s what your boss wants from you

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Cal Butera

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in The Savvy Office Manager

You have your marching orders. You know the company’s mission, the rules, the culture, the do’s and don’ts.

You’ve sat in many managers meetings discussing staffing, strategies, long-range planning, goal-setting and getting the drift of what the top bosses want. If you still got your job, then you’re delivering.

Hey, why not kick it up a notch? There are few other things a front-line manager can do that enhances his or her image as a seasoned supervisor.

Here are some actions you can take (or not take) that would be surefire C-suite pleasers:

Solve the solvable problems. They hired you to manage a staff, a department, the whole office, store or whatever. There are going to be problems. Lots of them. From customer complaints to underperforming employees, it’s your job to make the fixes without involving your boss all the time. You won’t last long if you turn to your manager and tell her, “Joe and Cathy aren’t getting along. What should I do?”

If you see something, say something. You’re on the front lines. You see and hear things. You get a sense of what’s working and what’s not. Remember those managers meetings? That’s the time  to make your well-thought-out suggestions for changes toward efficiency based on your observations. You’re a thinker. Top management likes that.

Act in the company’s best interest. Always. Think of yourself as an entrepreneur behind the operation. What if it were your investment at stake? The answer to that question will guide you on the care of the organization’s assets, both the tangible and intangible.

Cut down on the coming in late and leaving early. Many companies require their managers to put in longer hours than their staff does. If yours doesn’t, this is one area that you should not abuse. It may be tempting to arrive a little later in the morning and cut out early Fridays, but this would not look good to your employees, and consequently your boss. Such behavior is just telling them that you really don’t want to be there. Not a good quality in a boss.

Above all, be a self-starter. Don’t wait to be told what to do. Your manager does not want to micromanage you and map out your day, or worse—your career. Come up with a project that advances the company’s mission and start it. Keep your boss in the loop and report on its progress. This is the essence of a self-starter.

They’re paying you not only to manage, but to think, act and innovate in good faith.

Don’t let ’ em down.

{ 1 comment… read it below or add one }

T L Herlocher May 14, 2018 at 3:33 pm

Great information and things to know.


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