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Admin Pro Forum

What could you teach admins better than anyone else?

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Question: "If you had a classroom full of admins waiting to hear you speak, on what area of your job do you think you could give the best instruction? Based on your experience, what training would you give them to make them great?" - the editors of Administrative Professional Today

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{ 12 comments… read them below or add one }

Nicole Cangey May 9, 2018 at 9:29 am

Providing the admins are all doing a good job and have mastered their duties, dressing for success is what I would speak about.

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Yvette Mayfield May 3, 2018 at 4:24 pm

Communication; whether the information you have to convey is good news or not, knowing the how, when, where, and why of it all is key to strengthening any relationship no matter the depth of it.

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AnnMarie Barnes April 25, 2018 at 1:32 pm

Protocol, business etiquette and high level of professionalism is what will make an assistant stand out. These are the assistants who get the nod for the executive floor, and or the C level executives. At this level, you must exhibit these at all times.

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Victoria Johnson April 23, 2018 at 8:59 am

We have 52 employees and I was getting 52 birthday cards signed by 20+ employees and then hand-delivering them around the city. It was too much! So, we use Slack (Messaging System) and created a channel just for random chatter and we wish each other Happy Bday and Happy Anniversary, then everyone gets to take part and it’s less time off of me and others when passing cards around.

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Betti April 20, 2018 at 11:47 am

I would talk to them about the importance of proofreading and proper spelling and grammar in any and all documents that are going to be seen by anyone else. It’s so unprofessional to get a letter or other document and find errors. This stuff is basic.

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Jackqueline April 20, 2018 at 1:06 am

I have worked for a very large not-for-profit for 21 years in Australia, as Admin Assistants / Officer and as an EA. 11 of those years was in the legal office, and the last 10 in one of the large health care sections which is based around clients private health records in all areas: child care, youth, disability, community care (in-home care), independent living and residential aged care. We employ over 2,500 people and have approx 1,000 volunteers. I am currently the Business and Administration Educator.

What can I bring to the table, my passion is record-keeping and privacy, I have witnessed too many Admin Officer / Reception Desk attendants give to much person information about clients / residents / staff to anyone and everyone who rings in or walks up to the front desk. I would love to stand in front of a them all and deliver a unit on Privacy, and the value of record-keeping. :)

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Deb April 19, 2018 at 5:18 pm

Communication…..it is so important between all staff, as well as, outside vendors / clients, so wires don’t get crossed. Good Communication skills help to make things go/run smoother for your job / with staff / the company & clientele.

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Jeannie April 19, 2018 at 4:39 pm

You will meet many personality types throughout your career. Some you will take to instantly, but others will never be on your “favorites” list. I am talking from bosses, to co-workers, to vendors, to customers. It doesn’t matter what you think of them – always give your best first impression and be your best at everything you do; be proud of your work. Be honest and straight forward, and don’t be afraid to admit you have done something wrong or you need help with something. Most importantly keep communication open and current. Don’t hide something that you screwed up on, get it out in the open to get it corrected quickly and move on. Ignore office gossip and be the star of your team. I have been an Executive Assistant for 20 plus years and I wish someone would have told me some of these things along the way. Lastly – and I know you have all heard this before – it is business not pleasure. Just because you rub someone the wrong way, or they want to bully you (we all have those in our offices) doesn’t mean it is you – that’s their personality and their responsibility. Have fun!

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Cathy April 19, 2018 at 4:23 pm

Be dependable. When you say you’ll have that proposal done in an hour – have it done AND in the hands of the person who requested it within an hour. Whatever the time constraint on the projects you’re tasked with, get each project done on time. If something comes up and you can see that you won’t get something done on time, immediately let that person know. Dependability is one of the qualities (not the only one) as an Admin that’ll get you in the good graces of all you do work for & should help further your career.

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Melissa April 19, 2018 at 4:21 pm

No one will ever care as much about your career as you will. The company only cares for what you do to support its vision/mission. Your boss will provide some guidance, but he is focussed more on how you make his job easier and him look better. Only you truly care about where you want to end up. It’s fine to develop mentors but in the end, you are responsible for yourself.

Also, never turn down the opportunity to learn something new or do something new or meet new people. You never know where that will lead you.

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Angela April 19, 2018 at 4:15 pm

Business etiquette

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Diana April 19, 2018 at 4:13 pm

Always remember – you can’t teach a cat to bark. Never expect a tough boss to change their habits to suit you. You can either learn to do exceptional work with this understanding or shop around for a boss that fits your needs. Either is okay. This doesn’t mean putting up with things that are not appropriate in the workplace. Nor does it mean don’t communicate. You can let your boss know that you are willing to work with them just the way you are if they are willing to do the same. This cuts down on a lot of conflict.

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