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When decisions bite back

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in Best-Practices Leadership,Leaders & Managers

Decisions always have a ripple effect of unforeseen consequences. For example, new incentive systems can make some people happy while demoralizing others. Streamlined supply chains may cut costs, but they also may incur new, unanticipated costs and eliminate longtime sources of know-how.

We owe it to our followers to watch for ripple effects, to make sense of them as fast as we can and to modify them as needed. Decisions can create confusion and hurt morale, so it’s important to spot the downside of each and every decision—even if on balance it’s the right one.

—Adapted from The Prepared Mind of a Leader, Bill Welter and Jean Egmon, Jossey-Bass.

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