Most employees understand that sometimes they’ll need to do a little extra for the good of the team. Some, however, are quick to complain “I don’t get paid for that.” Here’s how to respond:
Explain why their roles have shifted. You could be experiencing a cash flow problem, lack of manpower may be the issue, or perhaps you want to streamline to free up money for new equipment or another initiative. Be honest about the circumstances, and invite them to offer suggestions or alternatives for covering the work. If people refuse to participate or comply, take the next step.
Change their job description. Job descriptions should evolve as employees take on new roles and you eliminate others. While listing specifics is ideal, you can include vague language, such as “Additional tasks as assigned” to show that extra work is part of their responsibilities. If they can’t accept that and meet the new expectations, terminate their employment.
Say: “I’ve updated your job description, and set new expectations, effective immediately.” If the person objects, say “I understand your frustration, but we are implementing these changes. If this is unacceptable to you, unfortunately, we can’t keep you on.”
— Adapted from “Solution Saturday: I Don’t Get Paid to Do That,” Dan Rockwell, Freak, https://leadershipfreak.blog.