Q. One of my employees is paranoid. He talks about how the company spies on everyone, uses hidden cameras in the restroom, eavesdrops on us, monitors our online usage, etc. I keep assuring him he’s full of it, but he replies, “You’re just a supervisor. This is above your pay grade.” How can I convince him to stop all the nonsense?
A. Instead of trying to convince him that he’s wrong, focus on educating him about the organization’s policies. A culture of transparency makes everyone feel better, shuts down rumors and reduces paranoia. Start by checking with your leaders on what tools the organization uses to monitor employees’ activities. Then explain the rationale for such tools. For instance, many companies install productivity-monitoring software or video surveillance to prevent misconduct or increase safety. If he feels this violates his privacy, spur open discussion to arrive at a mutually agreeable solution.