by Kim Bassett, President and CEO, Steward Norwood Hospital, Massachusetts
I interview people all the time. It comes with the job. Over the years I’ve learned to look at more than just credentials and what’s on a CV. Other qualities make a person a good candidate. What makes one person a perfect fit for a job with XYZ Company, may not work for our organization. This is true for any organization.
I look at total fit. Where the person has been. Where they want to go. It wouldn’t do either of us any favors if I hired based solely on what a person’s résumé said. In a year’s time the hire would be looking for another job and I’d be likewise looking for their replacement.
You can’t determine whether someone will compliment the team from a CV. A new employee needs to have goals, values and ideals that will match those of the organization.
Have a customer service outlook.
My interviews focus on customer se...(register to read more)