• LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Get better at communicating

Get PDF file

by on
in Office Communication,Workplace Communication

Your job is tell your employees what to do. Right? No, of course that’s wrong. Your job is to communicate with your employees to bring the best out of them. It’s about being positive, not bossy. Here’s how:

Speak operationally. For example, rather than telling an employee simply to “show enthusiasm” at the next sales conference, you should ask that person to come up with five new ways of looking at the product. That ensures the message is a clear—both of you will understand what you mean by “enthusiasm” at the sales conference.

When explaining, don’t forget the “why.” When you leave out the “why,” employees who are receiving instructions tend to feel they are being treated like children. Similarly, withholding information (or simply forgetting to supply it) implies that the listener doesn’t need it or can’t understand it. Either way, people feel irritated and demotivated. For these reasons, the outcome is usually better if you give too much information rather than too little.

Take responsibility for your own opinions and feelings. One way that you can demonstrate this is to avoid making “you” or “we” statements. “You” statements—such as “you don’t try hard enough”—are offensive to people. Why is that? Because such statements imply that you are a superior being who can read their minds and knows just what they’re thinking and feeling. “We” statements—like “we expect top-notch performance from everyone”—suggest that you think you’re the official voice of the company, a turnoff. “I” statements are more personal, and people accept them more easily.

Check your body language. Avoid making any confusing or distracting gestures, unnecessary movements or a lack of eye contact. Negative body language will alter your words.

Leave a Comment