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Survey: Candidates dislike the hiring experience

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in Hiring,Human Resources

Job applicants want to come work for you, but you’re not making it easy. That’s one of the conclusions to be drawn from a new CareerBuilder.com survey addressing how the candidate experience could be improved.

With competition for the best employees hotter than it has been in years, this is a business process worth getting right.

Start with the application itself. According to CareerBuilder’s survey of 4,500 workers, your future employees hate it! Among their gripes:

28% say completing online applications takes too long.

34% resent having to customize documents such as résumés and cover letters for every job.

29% don’t understand why they have to both upload a résumé and also manually fill out application fields.

These may sound like petty complaints, but frustration may be driving great candidates onto your competitors’ payrolls.

The study identified other bumps on the road toward a great candidate experience:

  • Only 40% of hiring managers report being briefed by a recruiter before they began their most recent hiring process.
  • A quarter of employers say their careers website does a poor job of portraying what it’s like to work in their organization. That’s considered essential by 89% of job-seekers.
  • More than half of job-seekers— 51%—say employers treat candidates with less respect than current employees.

Learn more about this research at resources.careerbuilder.com/guides.

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