A military veteran with PTSD used a service dog to control his anxiety and mood disorder. A Florida trucking company refused to hire him, citing its “no pets” policy. The EEOC has now sued, saying the ADA requires the company to provide such an accommodation. (EEOC v. CRST Int’l)
The lesson: Employee requests for service animals—even for emotional issues—must go through the same interactive discussion as any other kind of disability accommodation.