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Find the right communication mix

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in Office Communication,Workplace Communication

Forty-one percent of millennials prefer electronic communication—instant messages, texts, email and company intranet—to in-person meetings and phone calls, according to a study conducted by PwC.

While many of their older co-workers also prefer electronic communication, others resist it, opting for face-to-face communication instead. Your goal: To find a balance that satisfies everyone. Here’s how.

Commit to new technology. Solutions like Slack, Google Hangouts and the like can improve collaboration, communication, and productivity, so test some options and find one that suits your needs. To gain buy-in, explain not only how it will benefit the team and organization, but also how it will help employees on an individual level, and provide training as needed. If the technology improves how you work, you should be using it, so make it a requirement of the job.

Don’t eliminate face-to-face communication. Encourage employees to meet in person with you and one another, schedule weekly huddles where everyone can share thoughts, and plan brainstorming sessions and problem-solving meetings. If those sessions are well run and valuable, everyone—including the technology lovers—will find them worthwhile.

—Adapted from “Millennials, Here’s Why Face Time at Work Is Still Important,” Sarah Landrum, Forbes,

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