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A Twitter heckler issues a sincere apology

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in Office Communication,Workplace Communication

Pittsburgh Steelers running back DeAngelo Williams recently found himself in a social media battle with Johan Malcolm, an employee at a Maryland pizzeria. The reason for Malcolm’s ire? Williams left a 75-cent tip on a $128.26 bill.

Malcolm, who didn’t even wait on Williams, took to Twitter to voice his opinions, which included “Don’t go out if you can’t tip right” and “Momma should’ve raised you right” (especially crude given that Williams’ mother died of cancer in 2014).

Williams, who says he has waited tables, defended his decision, claiming that the service was horrible. After much back and forth, Malcolm eventually stopped responding, but more than 24 hours later, he issued an apology, which included the following sentiment:

“I didn’t use logic in my actions but reacted in emotions, which caused me to be arrogant, rude, and actually disrespectful. I want to apologize for the demeaning of your character, for I do not know you and do not know what you’ve been through. The nasty words that I had said to you were utterly wrong and I do take full responsibility for everything.”

While Malcolm easily could have been the winner of this month’s Worst Communicator award for his lack of control, with this heartfelt apology he instead wins our Best Communicator award. Admitting you’re wrong and taking accountability for your mistakes is never easy; doing it so publicly takes courage. Next time, however, we advise Malcolm—and all of you—to not react in the heat of the moment. Take some time to reflect before you say something that you’ll regret.

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