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Show your E.Q. as you chat

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in Office Communication,Workplace Communication

To be an effective communicator, you need to do more than just say the right things at the right time. You need emotional intelligence (E.Q.) to fully connect with others. Reveal your E.Q. even during small talk:

  • Be in the moment. Stress, a busy schedule and an overwhelming workload can steal your focus or force you to rush through conversations. Fight that urge and be present during conversations.
  • Listen more than you talk. Ask the right questions and then listen thoughtfully to the other person’s answers. You don’t need to offer your opinion or anecdotes on every topic. Instead, actively listen with the goal of learning as much as you can.
  • Empathize with others. Think like other people and understand the situation from their perspective. You’ll be better equipped to reply or offer advice if you imagine what it would feel like to be that person.

— Adapted from “5 Tips for Improving Leadership Communication,” Brent Gleeson, Forbes, www.forbes.com.

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