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Best of the Blogs: June ’16

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in Leaders & Managers,Leadership Skills

‘No big deal’ is a big deal

Terry St. Marie tells the story of making service calls with a cable guy named, yes, Larry.

Plain spoken and straight-shooting, Larry loved his job. He didn’t think he was doing anything special, “just paying attention.” The boss watched Larry calmly explain services and set up features. He was careful and meticulous. For Larry, it was routine. He was “just doing his job.” But, he made customers happy.

“I just like serving customers, and take pride in my work,” he says. “That’s all there is to it. No big deal.”

Larry surfaced again months later, this time for showing a blind customer how to use a remote by placing his fingers over the buttons and describing their function. His caring and competence became the basis for a new standard of customer service.

More Human Leadership

Build for the future

A barn on Kevin Eikenberry’s farm is still going strong after more than 100 years, a reminder that when you build something right, it lasts. Leaders can play for the long term, too, by leading with humanity, learning and love.

“Leaders who last always remember that they are leading people,” he notes, “so there will be more than one right answer.”

Leadership & Learning

Leave bad habits behind

Daniel Ally found himself stuck in a low-wage job at age 21. He believed, though, that if he changed his habits, those habits would change him. Instead of fooling around with sports and TV, he read and gave speeches. By age 24, he was a self-made millionaire.

His advice: 1) Simplify your words. 2) Replace old habits with better ones. 3) Set new goals every day. 4) Don’t become paralyzed making decisions. 5) Ask questions.

Success

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