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Health care admin supports patient care

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in Admins,Office Management

Many administrative assistants find their hands full with one department or job site, so imagine having to manage two. Emily Taylor splits her work as an administrative assistant between two hospitals in Balti­­­­more: MedStar Union Memor­­ial Hospital and MedStar Good Samar­­i­­tan Hospital. She works in the marketing and communications department for both, and she takes great pride in the role marketing and communications play in indirect patient care.

“Knowing that I am helping people every day with the work that I do is just amazing,” she says. “I cannot say enough that I love my job and MedStar Health.”

Taylor got her bachelor’s degree from Towson University in health care management. She had an internship in an administrative role with MedStar Union Memorial, but the hospital didn’t have a permanent position available when the internship was complete. She found a job elsewhere until a spot at Med­­Star Union Memorial opened up.

Working at two locations, her role is wide-ranging and relies on strong communication.

She coordinates hospital events and meetings, oversees the department’s budget, and serves as the support person for her team at both hospitals.

“Working in the marketing and communications department, you can think you are going to come to work and have it planned out to what you are going to accomplish that day, but then the phone rings or an email comes in that can change that whole plan,” she says. “I’m very busy, but I love every minute of it.”

Taylor says she enjoys being a part of a department that aims to market and expand the health care organization’s programs to better treat patients and provide services to the community. “As our programs grow, we are able to advance the care we provide to our patients. I love watching this cycle as there is no greater feeling than knowing you are helping someone.”

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