• LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Critique without starting a fight

Get PDF file

by on
in Office Communication,Workplace Communication

No one wants to hear that he or she is doing a bad job. It’s human nature to immediately put up your defenses when someone is criticizing you. Some people may even object—or argue—making your job even more difficult.

It is possible to share feedback without starting an argument, if you follow this advice:

  • Don’t just deliver bad feedback. If you only share negative feedback, employees will bristle every time you come near them—and they’ll believe that nothing they do will meet your expectations. Make sure you are sharing plenty of praise, too.
  • Know your purpose. Your goal is to address an issue that will not only help you but help the other person as well. Do not lose sight of that. If you simply want to make the other person feel bad, keep your thoughts to yourself.
  • Watch your tone and body language. If you come across as angry, frustrated, indifferent or bored, you won’t convey the message you intend, and the other person won’t change the negative behavior.
  • Be open-minded. Feedback sessions should be two-way, with you allowing other people to share their viewpoints and offer ideas for re­­solv­­ing the issue. If you believe your way is the only way—and force that on the other person—you will undoubtedly face resistance.

— Adapted from “How to Deliver Feedback Without Arguments,” Coaching Positive Per­­for­­mance, www.coachingpositiveperformance.com.

Leave a Comment