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Say what? Handling the tough talks

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in Centerpiece,Leaders & Managers,People Management

The ability to give praise for a job well done and to promote hard-working employees may be among your preferred conversations. But, being a manager makes it unavoidable to be the bearer of bad tidings at times.

Though you may not be able to change the content of negative messages, your delivery has major impact on how your words are perceived by the listener. Here’s how to choose the right words for those tense conversations managers can’t avoid.

What you want to say: “You’re not meeting my expectations.”

What you should say:  “How do you feel about the projects you’ve worked on in the last six months?”

Confronting an employee about his or her performance is a sensitive conversation. You may (and should) have plenty of written evidence to support your view. Regardless of the details, the employee is likely to react emotionally.

Performance-related or disciplinary-based conversations demand that you choose words that mitigat...(register to read more)

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