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3 factors to consider when employees use texts for business

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in Centerpiece,Office Technology

text messagesText messages have become an important medium for getting work done. They let employees quickly communicate with one another, making business more agile. Salespeople swear by the power of a just-in-time text to their customer contacts in lieu of more formal emails.

You need a policy that covers how employees use text messages. Just like your email policy, it must balance business needs and benefits with operational costs and litigation risks.

What to store?

First, consider the issue of redundancy—whether there are multiple alternate repositories of the business information being transmitted in text messages.

If a manager is just checking in on an employee’s status or letting her know when to come in, the message and any responses to it will likely close the loop. Once the information is communicated and acknowledged, there will usually be no need to go back to that message trail.

If, however, the context of the message is m...(register to read more)

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