It might be time to consider adding an(EAP) to your benefits package. According to the Employee Assistance Professionals Association, here’s what to look for:
- 24/7 phone response. Seek out providers that have trained counselors on duty answering a toll-free phone line at all times. Avoid EAPs that require users to navigate an elaborate phone tree before reaching a counselor.
- Confidential services. Licensed, professional counselors should deliver assessments and face-to-face counseling sessions in safe, private and confidential offices. Make sure there are enough counselors in your area to deliver timely services in both urgent and nonurgent cases.
- Referral support and follow-up. The EAP should assist employees by providing referrals for long-term or specialized care based on assessed needs, recommended treatment and employees’ financial resources. The EAP should provide follow-up and ongoing support for employees.
- Crisis intervention. Will EAP counselors come to your facility if there’s an emergency, such as an incident of ? Good EAPs can provide counseling for traumatized employees. They can also help coordinate emergency-response plans.
- Substance abuse expertise. Given their disproportionately great impact on the workplace, drug and alcohol abuse problems often represent the bulk of EAP cases.