If you’re sending the same email message over and over and it requires attachments or rich text, such as bold, italic or colors, you can’t use a Quick Step. Try creating a template. Create the email message including any attachments or special formatting. Click on File and Save as. Change Save as type: to Outlook Template (.oft). Name it, and allow it to save to the designated templates library. Then, when you need it, choose the New Items button. Under More items, select Choose Form. Locate yours under User Templates in File System.