Comcast settles sex bias charges involving call centers — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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Comcast settles sex bias charges involving call centers

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in Discrimination and Harassment,Human Resources

Philadelphia-based Comcast has settled charges it manipulated women into taking lower paying jobs at a call center in Washington. The federal Office of Contract Compliance Programs (OFCCP) claims Comcast steered women into cable-TV customer service positions instead of higher paying jobs helping the company’s Internet-service customers. In all, 96 current and former female employees will collect $53,633.

OFCCP also claimed Comcast discriminated against minorities by inconsistently administering hiring tests, a practice the government said amounted to systemic bias. As a result, Comcast will pay approximately $1,000 each to 196 current and former employees.

The settlement calls for Comcast to hire 31 applicants out of those discriminated against as positions open.

The OFCCP investigated Comcast in its role as a federal contractor providing cable and Internet services to federal installations.

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